Terms of Service
Last updated: July 2026
These Terms of Service ("Terms") govern your use of Snugload, a browser-based cargo load-planning service operated by Ivan Zhugan ("Snugload", "we", "us"). By creating an account or using the service, you agree to these Terms. If you do not agree, do not use the service.
1. Eligibility and accounts
You must be at least 18 years old and able to form a binding contract to use Snugload. You must provide a valid email address, keep your account credentials secure, and are responsible for activity under your account. Notify us promptly of any unauthorized use.
2. The service
Snugload is a browser-based tool that helps you plan cargo placement and generate plan exports. Plans, metrics, and exports are planning aids only. They do not replace professional judgment, local transport regulations, axle-load calculations, securing requirements, or cargo-safety checks. You are solely responsible for verifying that any load is lawful and safe before it is used operationally.
3. Beta and experimental features
We may offer features identified as beta, preview, or experimental (for example, axle-load and center-of-gravity estimates). Beta features are provided for evaluation only, may produce inaccurate or incomplete results, and may be modified, suspended, or removed at any time without notice. They are provided without any warranty or commitment of any kind, and their outputs are planning aids only (see Section 2) that must be independently verified before operational use.
4. Subscriptions, trials, and billing
Some features require a paid subscription. Trial and subscription access may be limited, suspended, or ended when entitlement requirements are not met. Payments are processed by Stripe; by subscribing you also agree to Stripe's terms. Subscriptions renew for successive periods until cancelled, and we may change prices with prior notice for future billing periods. Consumers in the EU/EEA and UK: see our Withdrawal rights page.
5. Acceptable use
You agree not to:
- attempt to bypass, disable, or tamper with entitlement or access checks;
- attack, overload, probe, or attempt to gain unauthorized access to the service;
- upload or share unlawful, infringing, or harmful content;
- use the service in any way that harms other users or the platform; or
- reverse engineer or copy the service except as permitted by law.
6. Your content and plan data
You retain ownership of the plan data and content you create. You grant us a limited license to host, store, process, and display that content solely to operate and provide the service to you. If you create a public share link, you are responsible for the resulting exposure — anyone with the link can view that plan read-only until you revoke the link or delete the plan.
7. Exports
You are responsible for reviewing exported PNG/PDF plans before using them operationally. Snugload does not guarantee regulatory compliance or physical cargo suitability.
8. Data loss and backups
We take reasonable measures to store your plan data reliably, but backups are provided on a best-effort basis and the service is not a system of record. You are responsible for exporting and retaining copies of any plans or data that are important to you. To the maximum extent permitted by law, we are not liable for loss or corruption of data.
9. Intellectual property
The service, including its software, design, and content (excluding your plan data), is owned by Snugload and protected by intellectual-property laws. These Terms grant you a limited, non-exclusive, non-transferable right to use the service; no other rights are granted.
10. Third-party services
Snugload relies on third-party providers including Google Firebase (authentication, storage, hosting) and Stripe (payments). Your use of the service may be subject to those providers' terms, and we are not responsible for their acts or omissions.
11. Changes to the service
The service evolves. We may add, modify, or remove features (including features available under a paid subscription) at any time, and we may suspend the service for maintenance. Where a change materially reduces core paid functionality, we will provide reasonable advance notice where practicable, and you may cancel your subscription before the change takes effect.
12. Disclaimer of warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT PLANS OR EXPORTS WILL BE ACCURATE OR COMPLIANT.
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SNUGLOAD WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE. SNUGLOAD'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID TO SNUGLOAD IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above may not apply to you. Nothing in these Terms limits liability that cannot be limited by law (for example, for fraud or gross negligence).
14. Indemnification
You agree to indemnify and hold harmless Snugload from claims, damages, and expenses (including reasonable legal fees) arising from your content, your use of the service, or your violation of these Terms or of applicable law.
15. Suspension and termination
We may suspend or terminate your access if you violate these Terms, if required by law, or to protect the service or other users. You may stop using the service and delete your account at any time. Sections that by their nature should survive termination (including Sections 6, 8–9, 12–14, 16, and 18) will survive.
16. Governing law and disputes
These Terms are governed by the laws applicable at our principal place of business, without regard to conflict-of-laws rules. Mandatory consumer-protection rights in your country of residence are not affected.
17. Changes to these Terms
We may update these Terms from time to time. We will update the "Last updated" date and, for material changes, provide more prominent notice. Continued use after changes take effect constitutes acceptance.
18. General
- Severability. If any provision of these Terms is held unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.
- Entire agreement. These Terms, together with the Privacy Policy and the Withdrawal rights page, are the entire agreement between you and Snugload regarding the service and supersede any prior agreements on that subject.
- Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.
- No waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to enforce it later.
- Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including outages of third-party providers, internet or infrastructure failures, natural disasters, war, or governmental action.
- Notices. We may provide notices to the email address associated with your account. Notices to us should be sent to iezhugan@gmail.com.
19. Contact
Questions: iezhugan@gmail.com.